I am highly ticked off at Serta. Here is what I just wrote them:
I am very disappointed with Serta. I purchased a
mattress and bed from Mattress Direct in Gulfport, MS
nine months ago. The bed already falling apart and the
mattress is so uncomfortable with big, rolling lumps all
over. I took pictures that I guess did not show quite the
1 1/2 inch dip (even though the lump was deeper than
the brick they gave me). I received a letter saying it wasn't
quite deep enough to warrenty out and resubmit when
it gets worse. Seriously? That is poor customer service. Why
would I want to buy from you in the future with this treatment?
What an expensive mistake.
UGHHHHHHHH
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